|Policies, practices and procedures||-Establish Accessible Customer Service standard detailing practices and procedures on providing goods or services to persons with disabilities according to principles independence, dignity, integration and equality of opportunity, as set out in the regulation
-Ensure that the Plan document is
available in alternative format, upon request
|Communication||-Communicate with a person with a
disability in a manner that takes into
account their disability
|Use Of Service Animals And
|-Establish policies, practices and procedures around a person with a disability being accompanied by a service animal or support person.
-Create document describing policies practices and procedures; provide upon request.
|General Recruitment||Notify our employees and the public
about the availability of accommodation
for applicants with disabilities in our
|-Notify job applicants, when they are
individually selected to participate in an
assessment or selection process that
accommodations are available upon
request in relation to the materials or
processes to be used.
-Upon accommodation request, consult
with the applicant and provide or
arrange for the provision of a suitable
accommodation in a manner that takes
into account the applicant’s accessibility
needs due to disability.
|-In the event of a planned or
unexpected disruption to services or
facilities for employees with disabilities,
PIC will notify employees promptly.
-The policy has established the process that clearly relays and includes information about the
reason for the disruption, its anticipated
length of time, and description of
alternative or services, if available.
|Informing employees||-Inform employees of our policies used
to support our employees with
disabilities, including, but not limited to,
policies on the provision of job
accommodations that take into account
an employee’s accessibility needs due
-Provide this information to new employees as soon as practicable after
they begin their employment.
-Provide updated information to our
employees whenever there is a change
to existing policies on the provision of
job accommodations that take into
account an employee’s accessibility
needs due to disability.
|Training For Staff||-Provide training to employees,
volunteers and others who deal with the
public or other third parties on our behalf.
-Ensure that all employees, including
those that engage with the public or
develop policies and procedures
governing the provision of goods
and services are trained.
-Provide training on ongoing basis to
reflect any changes to policies,
practices or procedures
-Keep records of training provided,
including dates and number trained.
|-Establish process for receiving and
responding to feedback
-Make information about feedback
process publicly available.
(includes but not
response plan, fire
procedures and first
|-Ensure individualized workplace
emergency response information is
provided to employees who have a
disability, if the disability is such that the
individualized information is necessary
and PIC is aware of the need for
accommodation due to the employee’s
-Ensure this information is provided
as soon as practicable after we become
aware of the need for accommodation
due to the employee’s disability.
-Review the individualized workplace
emergency response information:
a) when the employee moves to a
different location in the organization;
b) when the employee’s overall
accommodations needs or plans are
reviewed; and c) when general emergency response policies are review.
|Develop and implement a written
process for the development of
documented individual accommodation
plans for employees with disabilities.
See AODA Policy
|Take into account the accessibility
needs of employees with disabilities, as
well as individual accommodation
plans, when using its performance
management, planning for career
development, advancement and
redeployment in respect of employees
|Incorporate accessibility features when
constructing and/or redeveloping
public access environments (after Jan 1,
|If required||When moving|
|Accessible website||Ensure our internet website and web
content conform with the World Wide
Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A .
|As needed||When new website developed|